• • Payment is due upon receipt of the invoice unless prior arrangements have been made. We accept card payments, cash, and bank transfers.

2. Insurance Claims

• • • If you’re claiming through private health insurance, please ensure your policy covers the treatment. Any fees not reimbursed by your insurer remain your responsibility.

3. Late Payments

• • Payments overdue by more than 14 days may incur a late payment fee of £10. Unpaid balances may result in referral to a debt collection agency, with additional costs payable by the patient.

4. Cancellations and Missed Appointments

• • • Cancellations with less than 24 hours’ notice may incur a £30 fee. Missed appointments (no-shows) may be charged the full consultation fee.

5. Refunds and Returns

• • Refunds for completed consultations are not available. 
  • Items purchased from the clinic can be returned within 14 days if unused and in their original packaging, with proof of purchase.

6. Data Privacy

• • Your information is stored securely and handled according to our GDPR-compliant privacy policy, available on our website.

7. Contact Information

• • For payment queries or assistance, please reach out via email at hello@summertownclinic.co.uk or call 01865 558561. James Ruddick the Clinic Director, or Julia Sinnett our Practice Manager are happy to help.