Open through the 3rd lockdown…

Despite the re-introduction of a nation-wide lockdown starting on Monday 4th January 2021, Summertown Clinic will be open and operating in line with government and regulatory advice. We will continue to support our community, and ease some of the burden on local NHS services. Public Health England recognise the good work of health care clinics and have included us in their exemption from closure during this period.

We are doing the following things to keep you safe:

1) Triage, and self assessment before all our patients arrive, this is now an online form that you’ll be sent and will be reviewed by your practitioner. This will establish whether a face to face (hands on) treatment is required, and you’re in agreement with the possible risks associated with venturing outdoors and attending the clinic. Other possible treatment options may be offered to you including telehealth (Online consultations).

2) New Infection Control Procedures – we’ve done an indepth risk assessment and created a COVID-19 safeguarding policy in line with what frontline NHS staff are required to do. This includes;

  • removing any items that might encourage contact (the reception area is closed, patients now go straight through to the room their practitioner is in)
  • no payments are taken at the appointment, instead you’ll be asked to pay online, or we can send you an invoice through email, or you can pay over the phone.
  • we’re asking all patients to come in by themselves to decrease the contact risk (please let us know if you would like a chaperone)
  • we’ve installed a hand sanitiser on the wall before you come in so all patients are encouraged to wash their hands
  • we’re disinfecting the rooms between appointments, this involves cleaning all contacted surfaces with disinfectant and aerating rooms (leaving 15 minutes between patients to achieve this)
  • all our practitioners are wearing PPE in accordance with the PHE guidelines, namely; Type IIR fluid resistant masks, aprons, and gloves. We have face shields, and glasses if we think this is necessary.
  • All our practitioners have undergone training in the use of PPE, and our new infection control procedures.
  • Our reception staff are back working virtually, meaning we have a monitor that they’re on, you can talk to and see them, and they can see and hear you, but they’re not behind the desk.
  • Staggering our appointments to avoid patients meeting each other – often 5 minutes apart – so please be punctual.

3) Personal Protective Equipment (PPE) – we’re following PHE guidance (as above), and we’re asking all patients to cover their face in and around the clinic with a mask or other face covering, or we can supply a mask for £1.

4) A One Way System Through The Clinic – we’ve organised a system of people flow through the clinic to help keep distancing. Your practitioner will explain this when you arrive.

With all this going on the patient experience is still really important to us, and underneath the PPE, and the new systems are the same great practitioners, offering the same great level of service as before, so somethings won’t change!

Last Updated: 10th January 2021


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